German Kitchen Floor Mat – Oil-Proof Waterproof Anti-Slip Quick-Dry Diatomaceous Pad

A. Domestic shipping services

1. Applied to items such as: All products

B. International shipping services

1. Applied to items such as: All products

C. Processing time & Shipping time

Processing time: 1-3 business days - (may take longer during holidays, so please be patient).

Shipping time:

• Standard shipping (7-14 business days) - (may take longer during holidays, so please be patient).
• Express shipping (5-10 business days) - (may take longer during holidays, so please be patient).
• International shipping (10-30 business days) - (may take longer during holidays, so please be patient).

The estimated arrival date of your package = Processing time + Shipping time.

The tracking code for your order will be sent to your email within 1-5 days after the order has been shipped.

Returns Accepted: Hassle-Free Within 30 Days. To initiate a return, please contact support@xonix.shop

Payments are accepted via credit card, debit card, Apple Pay, Paypal or split into 4 payments with Afterpay.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, Venmo and Discover.

All transactions are secured. Website is provided with an SSL encryption system to protect personal and payment data.

1. Refund Policy

If you experience any problem with your order, please contact us via email within 30 days from the date your package is delivered. When submitting your request, kindly provide your order number and the email address used at checkout. To help us review your case faster, please include clear photos or videos showing the defect, printing issues, or items that differ significantly from the product description. Once verified, we will either send you a replacement or issue a refund as requested, without requiring the defective item to be returned.

If you choose a refund instead of a replacement, the refunded amount will be sent back to your original payment method within 3 business days after approval.

Please note that refunds cover the product cost only. Shipping fees and taxes are non-refundable.

Late or Missing Refunds

• Please double-check your bank account if your refund has not appeared.
• Contact your credit card provider, as processing times may vary.
• Reach out to your bank for further confirmation, as additional processing time may apply.
• If you have completed all steps above and still have not received your refund, please email us at support@xenirox.com.

2. Order Cancellation Policy

Orders may be canceled within 12 hours after purchase. After this period, cancellations are no longer possible due to order processing and fulfillment procedures. Orders will continue to be prepared and shipped once this window has passed.

Orders that have already been assigned a tracking number cannot be canceled. Once shipped, refunds will not be issued. Please review your order carefully before completing your purchase.

To request a cancellation within the eligible timeframe, please contact us at support@xenirox.com. 

1. Refund Policy

If there is an issue with your product, please send a complaint via our email. You must submit your request within 30 days from the delivery date. You will need the order number as well as the email address used to place the order. Additionally, you must attach images/videos of the defective product, poor print quality, or products significantly different from those advertised on the website. After review, we will immediately replace the product according to your request or refund you without requiring you to return the defective product to us.

If you prefer a refund instead of a replacement product as per your request, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within 3 days.

The refund amount will not include shipping fees, tax, only the price of the product, please take note of this.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@xonix.shop

2. Cancellation/Refund Policy

You can cancel your order within 12 hours of purchase. Unfortunately, after 12 hours, we're unable to process cancellations as we need to ensure timely processing and delivery. Therefore, your order will proceed as scheduled after this timeframe.

Please note that any order with a tracking number cannot be canceled, and refunds will not be issued once the order has been shipped. Kindly consider this carefully before making your purchase decision.

If you want to cancel your order, please send us an email at support@xonix.shop